Daily Hotel Industry News 2009-07-09

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Hotel News Resource	Issue 2009-07-09

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Features Lifestyle Hotels: Gotta Have Soul - By Daniel Edward Craig Now that luxury is a bad word, hotels everywhere are scrambling to find ways to reinvent themselves without spending a whack of money. The quick fix? Simply delete all references to 'luxury' in marketing materials and replace them with 'lifestyle'. ...more Trends New Retail Study Finds Not All 'Great Shopping' Experiences Drive Shopper Loyalty Only certain 'WOW' shopping experiences will bring customers back ...more Technology TravelCLICK Ranks 35 on Crain's Fast Fifty 14,000 customers worldwide leverage award-winning solutions; hotels get major ROI lift when combining strategies ...more Road Warriors Receive New Weapon with Tripware Tripware, a new travel service launched last month, offers business travelers the ability to book trips directly in Microsoft Outlook via an innovative plug-in dubbed Tripware OutBook. Tripware OutBook allows travelers to plan, book, and manage their own business trips directly in Outlook 2007 without the need to surf websites, reenter preferences, or talk to a travel agent. ...more Sales and Marketing HSMAI Announces 2009 Adrian Awards Call for Entries Entry Submission Opens July 15 in Competition Honoring Travel Marketing Excellence ...more Wyndham Rewards Enhances Offerings with PAYBACK Program and Promotion Wyndham Rewards, the world's largest lodging loyalty program based on the number of participating hotels, has announced the launch of a 'stay twice and earn a free night' promotion for members in the Europe, Middle East, Africa and Asia Pacific regions. It also announced that it has added PAYBACK, the leading German loyalty program, to its network. ...more British Airways Executive Club and Global Hotel Alliance Sign Partnership Agreement Effective today, British Airways Executive Club Members can now earn 500 Executive Club Miles per stay across all participating Global Hotel Alliance hotels. ...more Appointments Hilton Names Andrew Flack as VP of Global Brand Marketing Hilton Hotels Corporation (Hilton) today announced that Andrew Flack has been promoted to Vice President of Global Brand Marketing for the Hilton brand. ...more Internet Online Travel Agencies (OTAs): Will They Survive the Removal of Airline Ticket Booking Fees? - By Max Starkov Online Travel Agencies (OTAs) have traditionally charged airline ticket booking fees ($5-$7 per ticket). Recently the top 3 U.S. OTAs (Expedia-43% market share, Orbitz-26%, Travelocity-22%) followed Priceline's example and removed these booking fees permanently. When Priceline removed these fees back in 2008, they quickly gained market share: from 7% in 2007 to 9% in 2008 (PhoCusWright). ...more 'No Idea is a Bad Idea in this Economy' Hilton Hotels on Incremental Business and Price Integrity Hotel revenue managers have been struggling with how best to manage declining demand and the pressures to reduce rate. ...more Founders of Hotels.com Launch New Hotel Booking Site Bob Diener and David Litman, the founders of Hotels.com and pioneers of the online hotel industry, announced today the launch of getaroom.com (www.getaroom.com). ...more Openings Wyndham Hotels and Resorts Expands in Latin America Wyndham Hotels and Resorts today announced its continued expansion in Latin America with the grand opening of the Wyndham(R) Garden Hotel Mexico City - Polanco. ...more Other Four Seasons Resort Maui at Wailea Makes a Big Splash With Debut of New Infinity-Edged Swimming Pool Four Seasons Resort Maui at Wailea has announced the launch of a much anticipated $9 million Serenity Pool, scheduled to open on July 13, 2009. ...more PTAC MAGIC Now Offering Free Disposal of Working Air-Conditioning Units PTAC MAGIC, which specializes in the installation and recycling of Packaged Terminal Air-Conditioning (PTAC) units for hotels and resort properties, announced that it is now offering free pickup of working PTACs to hoteliers across the United States. ...more Cleaning Website Helps Others Save Money and Stay Clean In hard economic times, one young site finds ways for others to save money on everyday items. ...more

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Daily Restaurant Industry News 2009-07-09

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Restaurant News Resource	Issue 2009-07-09

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Trends New Retail Study Finds Not All 'Great Shopping' Experiences Drive Shopper Loyalty Only certain 'WOW' shopping experiences will bring customers back ...more Appointments Brinker International Names Kelli Valade Chief Operating Officer for Chili's Grill & Bar(R) and On The Border Mexican Grill & Cantina(R) Brinker International, Inc. (NYSE:EAT) , has named Kelli Valade Chief Operating Officer for Chili's Grill & Bar and On The Border Mexican Grill & Cantina. In this role, Valade will oversee operations for more than 1,400 Chili's and On The Border restaurants nationwide. ...more Development Quaker Steak & Lube(R) Launches International Expansion with Opening of First Canadian Restaurant Chain eyes more sites in Toronto and Asia ...more Smashburger to Open First Two Utah Locations this Summer Determined to become Salt Lake Valley's favorite burger, Smashburger will open its first two locations at 3513 South 2700 West in West Valley City and 2100 South 1028 East in Salt Lake City. ...more Financial New Carl's Jr. Unit Owned by Founder's Grandson Sets Sales Record Douglas, Ariz. Restaurant Sets U.S. Sales Mark with $108K in First Week ...more Ruby Tuesday, Inc. Reports Fourth Quarter and Annual Fiscal 2009 Results Improving Profitability, Guest Counts and Same-Restaurant Sales Trends Continued ...more Real Mex Restaurants, Inc. Closes Private Placement of $130 Million of 14% Senior Secured Notes Due 2013 Real Mex Restaurants, Inc. ('RMR') announced today the successful completion of the previously announced private placement of $130 million of senior secured notes. ...more Other Cleaning Website Helps Others Save Money and Stay Clean In hard economic times, one young site finds ways for others to save money on everyday items. ...more

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Airline Industry News 2009-07-09

Airline News Resource	Issue 2009-07-09

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Technology Perot Systems Signs Contract With HNA Group to Expand Travel Management Capabilities to the Chinese Market First Perot Systems Commercial Solutions Client in China ...more Sales and Marketing American Airlines and Brazil's GOL Airlines Announce Frequent Flyer Program and Codeshare Agreements American Airlines, which offers more flights to Brazil than any other U.S. airline, has entered into a frequent flyer agreement with GOL Airlines that will provide benefits to members of both American's AAdvantage(R) and GOL's Smiles programs. ...more British Airways Executive Club and Global Hotel Alliance Sign Partnership Agreement Effective today, British Airways Executive Club Members can now earn 500 Executive Club Miles per stay across all participating Global Hotel Alliance hotels. ...more Development AirTran Airways Announces New Routes From Milwaukee and Baltimore/Washington AirTran Airways, a subsidiary of AirTran Holdings, Inc. (NYSE:AAI) , today announced several new markets from General Mitchell International Airport in Milwaukee and Baltimore/Washington International Thurgood Marshall Airport. These new routes will begin October 6, 2009, and are in addition to AirTran's extensive, existing flight schedule from these cities. ...more WestJet adds 11 new U.S. and international destinations Airline unveils largest single-season expansion in company's history ...more Air China to Feature Boeing Airplane Health Management on 737 Fleet Innovative system expected to provide efficiency gains for airline ...more Boeing Announces Order from SunExpress for Six Next-Generation 737s Boeing (NYSE:BA) today announced an order from Turkish airline SunExpress for six Next-Generation 737-800s. The order is worth approximately $460 million at list prices. ...more Environmental Alaska Airlines, Horizon Air Pursue 'Greener Skies' Over Seattle Project with Port of Seattle, Boeing and FAA aims to reduce aircraft fuel consumption, emissions and noise through improved airport approach procedures ...more Financial JetBlue Airways Reports June Traffic JetBlue Airways Corporation (NASDAQ:JBLU) reported today that its traffic in June decreased 3.3 percent from June 2008, on a capacity decrease of 0.1 percent. ...more Delta Air Lines Reports June Traffic Delta Air Lines (NYSE:DAL) today reported traffic results for June 2009. System traffic in June 2009, including both Delta and Northwest operations, decreased 6.3 percent compared to June 2008 on a 5.8 percent decrease in capacity, and load factor declined 0.5 points to 85.5 percent. ...more Grupo Aeroportuario del Pacifico Reports Passenger Traffic Decrease of 20.1% for June 2009 During June 2009, total terminal passengers decreased 20.1% compared to the previous year; domestic passenger traffic decreased 17.5%, while international passenger traffic decreased 25.4% compared to June 2008. ...more Copa Holdings Announces Traffic Statistics for June 2009 For the month of June 2009, Copa Holdings' system-wide passenger traffic (RPM) increased 2.5% while capacity (ASM) increased 9.9%. System load factor for June 2009 was 71.4%, a 5.1 percentage point decrease when compared to June 2008. ...more Internet Online Travel Agencies (OTAs): Will They Survive the Removal of Airline Ticket Booking Fees? - By Max Starkov Online Travel Agencies (OTAs) have traditionally charged airline ticket booking fees ($5-$7 per ticket). Recently the top 3 U.S. OTAs (Expedia-43% market share, Orbitz-26%, Travelocity-22%) followed Priceline's example and removed these booking fees permanently. When Priceline removed these fees back in 2008, they quickly gained market share: from 7% in 2007 to 9% in 2008 (PhoCusWright). ...more Other Team Air Canada prepares for Vancouver 2010 Winter Games Fleet renewal complete with delivery of Vancouver 2010-themed Boeing 777 aircraft - Launches Elite recognition program to benefit Olympic and Paralympic athletes - Ramps up operations for 2010 Winter Games travel in partnership with Vancouver Airport Authority ...more Air Transport Association Commends CFTC for Proposed Commodities Speculation Hearings The Air Transport Association of America (ATA), the industry trade organization for the leading U.S. airlines, today commended the Commodity Futures Trading Commission (CFTC) for proposing hearings to examine measures to curb excessive speculation in the commodities futures markets. ...more

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Tourists pay price as states jack up taxes to balance budgets - USATODAY.com

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Daily Hotel Industry News 2009-07-08

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Hotel News Resource	Issue 2009-07-08

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Features Are All Hotel Marketers Liars? - By Madigan Pratt As a hospitality marketing professional you and I both know we're not. But even Seth Godin would be hard pressed to think otherwise after reading the press releases for the new, over-hyped online hotel review site Oyster.com. ...more Food & Beverage - Building Staff Loyalty: 8 Practical Steps - By Ken Burgin Staff loyalty - it's what we want, but how is it achieved? ...more Marketing & Revenue Management Plan 2010 - The Most Difficult Plan You Will Ever Do The annual plan for 2010 is probably the most difficult plan a hotel will ever formulate. There are many independent variables going forward in all market segments. In this web cast we will review what the experts are saying about the economy and recovery next year as well as the specific impact on the hospitality industry. ...more Technology Internet Marketing Seminars Help UK Hoteliers Navigate a Complex Environment TravelCLICK educates hoteliers on how to attract and convert online shoppers in today's economy ...more HITEC Advisory Council Begins Planning HITEC 2010 in Orlando, Fla. To assure top-notch education sessions, exciting exhibits and useful networking opportunities, the planning for HITEC 2010 has already begun. Hospitality Financial and Technology Professionals (HFTP(R)) recently announced the 2010 Hospitality Industry Technology Exposition and Conference (HITEC(R)) Advisory Council, with council co-chairs Cindy Estis Green, managing partner of The Estis Group and Allison Morris, CHTP, president of ForEm Consultants. HITEC 2010 is slated for June 21 - 24 at the Orange County Convention Center in Orlando, Fla. ...more Appointments Amex Names New Head of Global Supplier Relations In his new role, Mr. Qualantone will manage and direct all strategic relationships with global supplier partners, including airlines, hotel and car companies, tour operators and cruise lines, as well as maintaining strategic relationships with all technology providers including global distribution systems and booking tools. ...more Development Starwood Signs an Agreement to Sell the W San Francisco for $90 Million Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) announced today that the Company has signed an agreement to sell the W San Francisco for $90 million to Keck Seng Investments (Hong Kong) Limited, a hotel investment and property development company listed on the Hong Kong stock market. ...more Rezidor Announces the Radisson Blu Resort & Spa, Dubrovnik Sun Gardens, Croatia Largest Resort on Dalmatian Coast Features Croatia's First Anne Sémonin Spa, 13 Dining Options, and Gourmet Fresh Market ...more Financial Lodgian Provides Further Update on Remaining Maturing Mortgage Debt Obtains 30-day extension on mortgage pool, continues negotiations for longer-term solution ...more Internet Twitter Comes to the Rescue If you're not protesting an election or promoting a product, Twitter, the microblogging site that has been getting so much attention these days, can be easy to dismiss. ...more VacationsMadeEasy.com Highlights Theme Park Destinations for Summer Travel Vacations Made Easy has recently updated the front page of its website, highlighting a variety of popular summer travel destinations featuring nationally known theme parks. The update has been made in an effort to showcase vacation ideas that the entire family can enjoy. ...more Openings Two new Holiday Inn Express hotels open in Eastern Ontario The Kingston location opened on June 2, 2009, while the Brockville hotel opened on July 1, 2009. The new-build properties will showcase the Holiday Inn Express brand's new sign, which is the seal of approval that these hotels exemplify the standards of the $1 billion Holiday Inn(R) brand relaunch program. ...more Other LRA Worldwide Launches the Guest Experience 'Emotional Audit' (TM) Tool Allows Luxury, Upscale Hotel Brands to Measure Emotional Connection to the Guest ...more Hampton Hotels Save-A-Landmark(R) Program Shines Spotlight on Atlas Theatre Local Hotel Volunteers Refurbish Historic Vaudeville Theatre in Time for Annual Frontier Days ...more Westin Hotels Debuts Heavenly Brand Additions to Retail Collection and Launches New Interactive Online Store Experience nteractive Retail Concierge Will Help Consumers Bring Home a Piece of Heavenly; New Items Inspired by the Iconic Heavenly Bed include Heavenly Travel Blanket and Heavenly Bath Line created with Bliss Spa ...more

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Daily Restaurant Industry News 2009-07-08

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Restaurant News Resource	Issue 2009-07-08

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Features Food & Beverage - Building Staff Loyalty: 8 Practical Steps - By Ken Burgin Staff loyalty - it's what we want, but how is it achieved? ...more Trends 'Better for You' Foods to Grow Significantly Over the Next Decade Restaurant Meals Eaten at Home and Appetizers Eaten as Meals among Other Future Eating Trends ...more Development UFood Restaurant Group Announces New Restaurant Location at Parkland Memorial Hospital First Nontraditional Location at a Hospital ...more Baskin-Robbins Opens Raleigh and Durham for Franchise Sales; Plans More Than 30 New Stores in the Region Baskin-Robbins, America's favorite ice cream shop, is rapidly expanding its national footprint with today's announcement that Raleigh, Durham and the surrounding region are now open for franchise sales. More than 30 new stores are projected throughout the area. ...more Financial Rick's Cabaret International, Inc. Nightclub Sales Rise 30.27 Percent in Quarter Ended June 30th, Setting New Record Rick's Cabaret International, Inc. (NASDAQ:RICK), the nation's premier operator of upscale gentlemen's cubs, said revenues at its nightclubs rose 30.3 percent in the quarter ending June 30, 2009, to $20.7M, setting a new company record for quarterly sales. ...more Wingstop Reaches Six Consecutive Years of Comp Restaurant Sales Increases End of Q2 Marks 24 Quarters of Positive Comp Store Sales for National Chicken Wing Chain ...more Papa Bello Completes Audit Papa Bello Enterprises, Inc. (Pink Sheets: PAPA) announced today that outside auditors have completed an audit of the company's financial statements from fiscal years 2006 through 2008, allowing the company to move forward with a number of corporate and marketing initiatives. ...more Other Romano's Macaroni Grill Introduces New Italian Mediterranean Menu in California Fresh, Simple, Authentic Recipes Provide Vibrant Flavors and Nutritional Responsibility ...more Innovative Teacups Bring Music And Customers To Restaurants And Shops Musical Teacarinas developed by the STL Ocarina attract customers and add a dynamic twist to the dining experience at local restaurants and tea shops ...more

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Airline Industry News 2009-07-08

Airline News Resource	Issue 2009-07-08

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Appointments SkyWest Airlines Names Bill Mostowy Director - Operations Control Center SkyWest Airlines, a subsidiary of SkyWest, Inc. (NASDAQ:SKYW) , is pleased to name Bill Mostowy Director - Operations Control Center. Mostowy replaces Michael Mumford, who retired in May. ...more Amex Names New Head of Global Supplier Relations In his new role, Mr. Qualantone will manage and direct all strategic relationships with global supplier partners, including airlines, hotel and car companies, tour operators and cruise lines, as well as maintaining strategic relationships with all technology providers including global distribution systems and booking tools. ...more WestJet announces resignation of board member Murph Hannon WestJet today announced the immediate resignation of board member Murph Hannon. Mr. Hannon, one of WestJet's original shareholders, cited personal and health reasons for his departure. ...more Development Boeing Announces Agreement to Acquire Vought Operations in South Carolina Accelerates productivity and efficiency within 787 supply chain -- Bolsters Boeing capability to develop and produce large composite structures -- Vought continues relationship with Boeing on range of programs ...more Financial United Airlines Reports June Consolidated Traffic Results United Airlines today reported its preliminary consolidated traffic results for June 2009. The company reported a June consolidated passenger load factor of 85.9 percent. Total consolidated revenue passenger miles (RPMs) decreased in June by 7.5 percent on a consolidated capacity decrease of 8.0 percent in available seat miles (ASMs) compared with the same period in 2008. ...more Allegiant Reports June, Second Quarter 2009 Traffic Second quarter 2009 scheduled load factor exceeds 90% on 30% increase in scheduled capacity ...more Hawaiian Airlines Reports June Traffic Statistics Hawaiian Airlines, Inc., a subsidiary of Hawaiian Holdings, Inc. (NASDAQ:HA) , today announced its systemwide traffic statistics for June, second quarter, and year-to-date. ...more Southwest Airlines Reports June Traffic Southwest Airlines Co. (NYSE: LUV) announced today that the Company flew 6.7 billion revenue passenger miles (RPMs) in June 2009, a 2.1 percent decrease from the 6.9 billion RPMs flown in June 2008. Available seat miles (ASMs) decreased 3.8 percent to 8.5 billion from the June 2008 level of 8.8 billion. ...more ASUR Announces Total Passenger Traffic for June 2009 Down 28.4% Year Over Year Grupo Aeroportuario del Sureste, S.A.B. de C.V. (NYSE: ASR; BMV: ASUR) (ASUR), today announced that total passenger traffic for June 2009 decreased by 28.4% when compared to June 2008. ...more American Airlines Reports June Traffic American Airlines reported a June load factor of 85.1 percent, a decrease of 0.3 points versus the same period last year. Traffic decreased 8.1 percent and capacity decreased 7.8 percent year over year. ...more American Eagle Airlines Reports June Traffic American Eagle reported a June load factor of 77.9 percent - an increase of 2.8 points compared to the same period last year. Traffic decreased 5.0 percent year over year as capacity decreased 8.4 percent. ...more GOL Announces June 2009 Traffic Figures GOL Linhas Aereas Inteligentes S.A. (Bovespa: GOLL4 and NYSE: GOL), the largest low cost and low tariff airline in Latin America, announces its preliminary traffic figures for June 2009. ...more Continental Airlines Reports June 2009 Operational Performance Continental Airlines (NYSE:CAL) today reported a June consolidated (mainline plus regional) load factor of 84.8 percent, 1.1 points above the June 2008 consolidated load factor, and a mainline load factor of 85.2 percent, 1.0 point above the June 2008 mainline load factor. ...more Boeing Reports Second-Quarter Deliveries The Boeing Company (NYSE:BA) announced today deliveries across its commercial and defense operations for the second quarter of 2009. ...more Internet 'NOW Reviews' From Real Travelers on Flights The 1st Social Network Dedicated to Travelers who can now Tweet, Post Comments, Photos and Reviews Directly From Their Mobiles or IPhone ...more Other Continental Airlines Simulator Engineer Employees Ratify New Collective Bargaining Agreement New agreement runs through Dec. 31, 2012 ...more Grounded for Takeoff... The Future for Legacy Airlines The following is commentary by San Antonio entrepreneur and Webster University Global MBA Student R. Shelton Moynahan: ...more American Airlines Enhances Customers' Inflight Dining Experience The effort that began a few months ago to fine-tune the First and Business Class dining experience on American Airlines recently reached completion with the addition of new styles of china, cutlery and wine glasses. ...more

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Gaming Industry Update 2009-07-08

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Gaming Industry Wire	Issue 2009-07-08

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Features Front Desk Hospitality Training Can Generate Future Business - By Doug Kennedy When it comes to creating positive first impressions, the job of front desk associate is arguably the most important of any hotel staffer. For guests booking online or via third parties, the front desk literally is their first impression. Even for those who have spoken with the reservations team by phone prior to arrival, their front desk arrival experience will set the tone for their entire stay. ...more Marketing & Revenue Management Plan 2010 - The Most Difficult Plan You Will Ever Do The annual plan for 2010 is probably the most difficult plan a hotel will ever formulate. There are many independent variables going forward in all market segments. In this web cast we will review what the experts are saying about the economy and recovery next year as well as the specific impact on the hospitality industry. ...more Trends STR reports US hotel performance for week ending 27 June 2009 The U.S. hotel industry posted declines in all three key performance measurements during the week of 21-27 June 2009, according to data from STR. ...more STR reports Canada hotel performance for week ending 27 June 2009 The Canadian hotel industry posted decreases in all three key performance measurements during the week of 21-27 June, according to data from STR. ...more Cap Rates Continue Their Trend Downward in Q2 Summary - By Gregory Hartmann Gregory Hartmann, MAI, CHA examines the latest cap rate trends for hotel portfolios ...more Germany forecasts make tough reading Forecasts from the May 2009 Hotel Market Forecast report from STR Global, the leading provider of market information to the world's hotel industry, indicate that average daily rate declines during the next 24 months across Germany's major cities will be the main cause of the industry's sluggish performance. ...more Technology Internet Marketing Seminars Help UK Hoteliers Navigate a Complex Environment TravelCLICK educates hoteliers on how to attract and convert online shoppers in today's economy ...more Environmental Free Environmental Audits Uncover Major Funding Opportunities for U.S. Hotels to Go Green - By Scott Parisi After decades working in the hospitality industry, I've seen many trends come and go. But a few years ago when climate change really started to come into focus and people began talking about ways to create a sustainable hospitality industry, I knew that eco-hospitality was not going to be just another passing fad. It was here to stay, and rightfully so. ...more Financial Pennsylvania Slots Casino Revenue Climbs Nearly 25% in Fiscal Year 8 Casinos return $964,701,535 in tax revenues to Pennsylvanians ...more Internet Follow Hotels on Twitter to Capture Special Offers If you travel at all, for either business or leisure, then you should join Twitter and start following hotels, airlines, and travel companies for up-to-the-minute offers and discounts. Perhaps you think you have traveled your entire life just fine without it so why bother now? ...more Advertise on www.hotels.bz With the advent of the internet, savvy travelers are accessing travel websites in greater numbers to research hotel properties and to book their rooms online. Hotels and resorts who are looking to increase their exposure to travelers and to generate additional revenues are taking advantage of advertising via text links on prominent travel sites such as www.hotels.bz. ...more VFM Leonardo to power visual content management and distribution for IHG's hotel brands InterContinental Hotels Group integrates VScape digital asset management and distribution functionality into its Hotel Content Management (HCM) system to ensure accurate, consistent hotel visual content online. ...more Other LRA Worldwide Launches the Guest Experience 'Emotional Audit' (TM) Tool Allows Luxury, Upscale Hotel Brands to Measure Emotional Connection to the Guest ...more

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